Refund policy

At Cerabelle, we want you to shop with complete confidence.

If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order.

Eligibility

Items must:

• Be returned within 30 days
• Be unused whenever possible
• Be in original condition
• Include original packaging when available

Non-Returnable Items

Returns cannot be accepted for:

• Personalized products
• Gift cards
• Items damaged through misuse
• Clearance products marked as final sale

Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect, please contact us within 7 days after delivery.

Include:

• Order number
• Photos of the item
• Photos of the packaging

We'll arrange a replacement or full refund whenever appropriate.

Refund Process

After your return has been inspected and approved, refunds are issued using the original payment method.

Most refunds appear within 5–10 business days, depending on your payment provider.